Helping people find answers

Stuck in the middle of a project? Looking for services that are open in your town? Need someone to help you with research? We're here to lend an ear and help you make your next step forward.

All for free, no strings attached.

Ask for help on anything


Connect directly with a team member.

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Why we're doing it

The world is changing a lot. It is for us too. But one thing we do know is we love helping people. Our fantastic customer service team is here to help you in anyway that we can, no purchase necessary.

A message from Zappos CEO Tony Hsieh.

See the people behind the scenes

What can you ask?

Here are a few ideas:

Zappos CLT member

Can you help me with research?

Need help locating those hard to find items? Looking for a place to host your family reunion? Want to save some time and offload your research? Give us a call.


What's in stock at my local store?

Searching for flour to try that homemade bread recipe? Running low on paper towels? Need more dog treats for your furry friend? We’re happy to call around and find grocery stores stocked with what you need.


Which restaurants near me are open for delivery?

Craving Thai noodles? Burgers and fries? A burrito bowl? We can look into what restaurants are open for delivery near you.

Zappos CLT member

What has my local government said about stay at home orders for my county?

Information about Covid-19 is constantly changing. We can help you find the lastest guidelines posted by your local government to help keep you and your family safe.

Have a more specific request? Ask us!

We are a creative group of people who love a good challenge. And if we can't find the answer, we'll do our best to point you in the right direction. Check out how we helped a doctor find 100 pulse oximeters.

Our hospital is in need of pulse oximeters, we can not locate any, can you help us track some down?

Can you help me find a pair of 10lb hand weights?

I can't find any blood banks in my area that are open today. Can you help call some to see which ones are open?

Who's answering your questions?

When you call, text, email, or send up a virtual smoke signal, you'll be warmly greeted by a member of the Zappos customer loyalty team from the safety of their home.

We're all about delivering the best possible service experience for you. Whatever it is you may need, we are here for you.

See the people behind the scenes
Zappos Customer Loyalty Team