The People Behind the Scenes

When you call, text, email, or send up a virtual smoke signal, you'll be warmly greeted by the Zappos customer loyalty team from the safety of their home.

Zappos CLT member
Zappos CLT member
Zappos CLT member
Zappos CLT member
Zappos CLT member
Zappos CLT member

Like many people around the world, we’re adapting to working from home. That means if you call, you may hear our children in the background. Possibly our pets too. But whatever it is you may need, we are here for you. We are waiting for your call with open arms and open ears—because at Zappos, you’re part of our family.

Zappos CLT member
Zappos CLT member
Zappos CLT member
Zappos CLT member
Zappos CLT member
Zappos CLT member
Hands

Why we're doing it

The world is changing a lot. It is for us too. But one thing we do know is we love helping people. Our fantastic customer service team is here to help you in anyway that we can, no purchase necessary.

A message from Zappos CEO Tony Hsieh.

Check out how we helped a doctor find 100 pulse oximeters.